TERMS AND CONDITIONS AZUR PAVILLON

Due to the coronavirus, we have adjusted our reservation and cancellation policy:

UPDATE COVID-19
13.06.2020

In view of the favorable development of the health situation in France and Europe, and in accordance with the recommendations of the European Commission presented yesterday, in the morning of June 15 (00:00), France will implement all traffic restrictions imposed to address the COVID-19 pandemic combat, lift it at its European internal borders (land, air and sea).

So from June 15, people from European countries (Member States of the European Union, but also Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland and Vatican City) can enter French territory without restrictions on the fight against COVID-19, such as the case was before March 18, 2020. These travelers no longer need to carry a statement (attestation de déplacement international dérogatoire) to enter French territory. As a reminder, people coming from European countries are also exempted from quarantine upon arrival in France.

However, as a reciprocity, the restrictions continue to apply at the borders with Spain and the United Kingdom:
– Spain has chosen to maintain its traffic restrictions on COVID-19 and the quarantine obligation for air travelers from European countries until June 21. Therefore, in consultation with the Spanish authorities, France will maintain the current restrictions until 21 June. Until this date, air travelers from Spain are requested to quarantine upon arrival in France.

– The United Kingdom has chosen to introduce a quarantine obligation on 8 June for travelers from France. As of 15 June, therefore, travelers from the United Kingdom are no longer subject to access restrictions related to the fight against COVID-19, but are still requested, until further notice, to observe a quarantine upon arrival.

In line with the European Commission recommendations made yesterday and inspired by the French proposals, France will also gradually open its Schengen external borders from 1 July. This opening will take place in a gradual and differentiated manner depending on the health situation in the different third countries and in accordance with the arrangements that will be agreed at European level by then.

EXTRA RULES ONLY FOR NEW RESERVATIONS MADE FOR THIS SEASON UP TO THE 1ST  OF JULY 2020 *
* for clients living outside the Schengen countries; 

Until we know for sure if traveling from outside the  Schengen countries  this summer to France is allowed, we do not charge any cancellation costs for new reservations this season. As soon as things are clear, and if it seems that you are not allowed to travel, you may choose to postpone your reservation up to 18 months, according to our temporary reservation and cancellation policy, or cancel the reservation in which case we will return your pre-payment.

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We understand the uncertainty that many customers are currently facing and that is why Azur Pavillon holiday rental customers, who wish to change their holiday plans, now can rebook their holiday reservation in the same accommodation* on another date without incurring amendment fees.

If the new rate is higher, customers will only be required to pay the rate difference.  This change in policy will apply until further notice to existing and new bookings, whilst the coronavirus disrupts travel.

Changes to bookings must be made at least 2 weeks before the scheduled arrival date and must take place within 18 months after the original reservation. Customers can change their booking by sending an e-mail to info@azurpavillon.com.

If you do not want to postpone your holidays and want to cancel your confirmed booking you may do so whilst the coronavirus makes it unsafe to travel.
We have temporarily changed our conditions and, for existing and new bookings, the following cancellation policy will apply until further notice* :
1 .Cancellations up to 8 weeks 2 weeks before arrival: 50% of the rental fee will be payable.
2. Cancellation within 8 weeks 2 weeks of the arrival date, the full rental fee will be payable.
3. On early termination of the stay, the full rent.
In the event of cancellation, the caution/bond and tourist tax (if any) already paid will always be refunded.

Our region is not comparable to busy cities with lots of people. The villas we rent out are only occupied by the persons who rent the villa and will be cleaned to the required standards of today. Moreover, we are informed that the virus is unlikely to spread in an environment with temperatures above 25/26 degrees so we expect that the sunny and warm temperatures during the summer in this region will and can create a situation virtually without flu and especially corona contaminations.
This part of the south of France can easily be reached by car.

Like everybody we hope and wish a medicine is been found soon. In the meantime take care of each other and follow the advices of your government.

We wish you all the best from the South of France.
Paul and Astrid Segaar

Just contact us for more information. 


General Provisions

The holiday rental  takes place legally under the following general provisions:

Duration of rental period

The holiday rental applies over the agreed period. The holiday home is available from 4 pm on the day of arrival until 10 am on the day of departure. Deviating times are only permitted with prior written permission from the lessor and / or Azur Pavillon.

State of the Subjects

The tenant declares to personally involve the rented property with no more than the number of persons, agreed in advance, when making the reservation. The holiday renter wil occupy the rented property during the stay as “good family man” and will maintain it properly.

The rented property is rented furnished and is equipped with kitchenware, crockery, glasses, blankets, duvets and pillows. The condition of the rented property and the inventory is determined by the holiday renter and the landlord and /or manager upon arrival and at the end of the agreed period. The rented property is delivered clean to the holiday renter and must be returned clean upon departure. We would like to point out that this concerns houses of private owners and that there can be no question of a standard design. However, you can be confident that Azur Pavillon knows every home and the area well. So, don’t hesitate to contact us for additional information.

Complaints about the rented property that are submitted after 24 hours after arrival at the rented property will not be accepted.
Azur Pavillon must be given the opportunity to handle a complaint and to propose a solution. Premature departure without prior consultation and / or agreement or complaints that are reported afterwards will therefore not be processed and will release the owner and / or Azur Pavillon from all liability and refund.

Internet

Most of our accommodations have an internet connection. Unlike in most other country’s, the electricity and telephone lines are constructed above ground, which means that the network is vulnerable to interference. AzurPavillon, or the owner, cannot take any responsibility for the (temporary) failure of the Internet.

Rental Price

The rental amount is determined and accepted by the tenant at time of reservation. The holiday renter will receive from AzurPavillon a reservation confirmation and are requested to pay a deposit of 50% within 5 days. Upon receipt of this deposit there is a definite
reservation. The remaining 50% has to be paid at the latest 8 weeks before arrival.

Additional costs

Azur Pavillon is obliged to collect tourist tax and declare and pay this to the municipality. Tourist tax is only calculated for adults (18+).
The holiday renter is charged a fixed amount for the cleaning of the rented property and a fixed amount per person for the use and change of linen. The holiday renter will also be charged a fixed amount of € 45 for reservation and administration costs upon reservation.

Caution

In order to be able to implement the general provisions and to repair possible damage, the holiday renter pays a fixed amount as caution / deposit, which amount will be refunded to the holiday renter within 14 days after leaving the rented property in good order.

Cancellation Policy

For cancellation of the already confirmed booking, the following percentages apply :
1. Cancellation up to the 8 weeks before arrival: 50% of the rent.
2. Cancellation within 8 weeks before arrival, the full rent.
3. On early termination of the stay, the full rent.
In the event of cancellation, the caution/bond and tourist tax (if any) already paid will always be refunded.

Liability

During the stay, the holiday renter is liable for the rental property,  the furnishings and all matters that belong to the rented object. Azur Pavillon cannot accept any liability or responsibility for damage and inconveniences, in whatever form and for whatever cause, arising for the tenant and others who are in or near the accommodation The holiday renter is obliged to cooperate in resolving any complaints. The descriptions on the website (s) and the brochure have been compiled with the greatest care and the indicated m2 are an indication of the size of the accommodation. Azur Pavillon is not liable for inconveniences resulting from interim changes in situations beyond fault and /or  knowledge of Azur Pavillon. If Azur Pavillon is forced to cancel the reservation for reasons beyond its control, the holiday renter will be offered another accommodation of similar or better nature. If this proves to be impossible, Azur Pavillon will refund the already done payments, but without compensation for any damage whatsoever.

If necessary, the landlord or his representative is entitled to charge an additional amount for the cleaning of the rented property upon departure of the holiday renter, in addition to the regularly paid cleaning costs. This also applies for the value of objects, furniture or materials that are broken, contaminated, destroyed or damaged, objects that were used during the rental other than for which they were intended, costs of cleaning dirty blankets and / or a compensation for any form of damage to curtains, wallpaper, ceilings, carpets, rugs, windows, beds, etc.
Repairs that are necessary as a result of damage caused by negligence or poor use of the rented property are at the expense of the holiday renter.

The holiday renter ensures that no nuisance is caused in the neighborhood.

The holiday renter is obliged to insure him/herself against risks associated with rental (fire and flood). In case of non-insurance, the tenant is personally liable for the costs of the damage and the interest on these costs. The landlord is obliged to insure the building and the holiday renter is obliged to notify the lessor, landlord or Azur Pavillon within 24 hours in case of damage to the building and the outbuildings or associated buildings.

The holiday renter may not refuse the landlord, the lessor or Azur Pavillon to access to the rented property if the landlord or his representative so requests.

French law applies to these General Terms and Conditions Azur Pavillon.