Real Estate / For Sale

FAQ

FAQ

Frequently Asked Questions
about our Holiday Apartments, Houses & Villas in Southern France

Welcome to our FAQ page. Here, we answer the most common questions about booking, paying for, and enjoying your perfect vacation rental on the Côte d’Azur. Whether you’re looking for a holiday apartment, house, or villa, we’re here to help. If you don’t find the answer you’re looking for, please feel free to contact us.

Booking & Payment

How Do I Book and Pay for a Holiday Apartment, House, or Villa?

Booking your dream holiday rental is easy. Simply fill out our online booking form on the property page by entering your desired dates, number of guests, and any special requirements, then click the “Book Now” button. Once you submit your request, you’ll receive a reservation confirmation along with details regarding the deposit payment from Azur Pavillon.

  • Advance Bookings:
    • In the year before arrival: A 20% deposit is required, followed by an additional 30% by the beginning of March in the reservation year, and the remaining balance is due 8 weeks before arrival.
    • Within the year of arrival: A 50% deposit is required, with the remaining 50% due at least 8 weeks before arrival.
  • Last-Minute Bookings (Within 8 Weeks of Arrival): The full amount must be paid at the time of booking.

All payments are made in EUR and include VAT. We accept secure bank transfers and direct online bank payments (via Sytempay / credit cards), ensuring transparent and safe transactions. For full details, please refer to our booking conditions.

A security deposit is required by all property owners to cover any potential damages or additional costs such as extra cleaning. Provided you leave the holiday apartment, house, or villa in the same condition as when you arrived, your deposit will be refunded within 14 days after your stay. The exact deposit amount (caution) is stated on your Booking Confirmation.

Yes, we occasionally offer discounts for extended stays (over 2 weeks) or last-minute bookings. Discount details vary based on the reservation and are reflected in the final pricing. You can also use our dedicated filter option on our website to view discounted accommodations.

Pets and Special Requests

Are Pets Accepted?

Some of our holiday apartments, houses, and villas welcome pets upon request, often for an additional fee. Specific pet policies—including restrictions such as no pets in swimming pools, bedrooms, or on furniture—are detailed in the property’s booking conditions. For more information, please visit our our accommodations where pets are accepted page.

Absolutely! Many property owners collaborate with local contacts to offer additional services such as private chefs, extra cleaning, or in-house catering. Extra cleaning is usually arranged on an hourly basis (from €25 to €65 per hour), and some properties offer mid-stay cleaning or even a pre-stocked fridge. Please contact us directly to discuss your tailored extra service requirements.

Modifications and Cancellations

What If I Need to Change My Booking?

If you need to modify your booking by adding guests (within the accommodation’s maximum capacity) or changing the names on the reservation, we can update your details accordingly. Changing travel dates or the number of guests is subject to availability and any price differences. Please contact us as soon as possible with your request.

Cancellation terms for your confirmed booking are as follows:

  1. Cancellation up to 8 weeks before arrival: 50% of the rental fee is charged.
  2. Cancellation within 8 weeks before arrival: The full rental fee is charged.
  3. Early termination of the stay: The full rental fee is charged.

Any paid security deposit or tourist tax (if applicable) will be refunded in the event of cancellation. We strongly advise taking cancellation insurance to protect your investment.

Arrival and Stay

What Information Will I Receive Before My Stay?

Approximately four weeks before your arrival, once your final payment is processed, we will email you your Travel Details. This secure document includes the property’s exact address, host contact details, and instructions for key collection.

One day before arrival you will also receive  an alert with these details.

Depending on the accommodation, either the owner, host, or local caretaker will greet you and provide access and hand over the keys to your holiday accommodation.

  • Check-In: Typically between 16:00 and 22:00 (a two-hour notice before arrival is obliged!).
  • Check-Out: Before 10:00.

Sometimes an earlier arrival is possible.
If you would like to leave at a  different time, please contact the  key manager at least 2 days before departure.

Your primary point of contact is the local host or property manager. The team of Azur Pavillon, who speak English, French, German, and Dutch, is always available by phone or email if you need assistance during your stay.

Property Features and Amenities

Are Extra Amenities Available (e.g., Cot, High-Chair, Coffee Machine)?

Many of our properties offer additional amenities such as a cot and high chair upon request (please note any special requests in the remarks section of the booking form). Detailed information on coffee machines, hairdryers, and other amenities is available in each property’s description.

Yes, many of our holiday apartments, houses, and villas include air conditioning. Use the “Air Conditioning” filter when searching our website to find properties that meet your needs.

Final cleaning is not always included in the rental price. This information can be found at each individual accommodation. If you require interim cleaning during your stay, this service can be arranged upon request.

Pools

Is the Accommodation’s Swimming Pool Open Year-Round?

Most private pools are available during the “pool season,” usually from end of April / beginning of May to end of September. If you’re interested in booking outside this period, please confirm pool availability with us when booking.

Some properties offer heated pools (occasionally at an additional cost). Use the “Heated Pool” filter on our website to find properties with this amenity. Detailed pool specifications are provided in each property’s description.

All our holiday apartments, houses, and villas comply with French safety regulations for private and communal pools. Each pool is equipped with at least one approved safety device, such as a fence, reinforced pool cover, drowning alarm, or pool shelter.

Important: Tenants are solely responsible for supervising their children, regardless of the presence of any safety devices or alarms. The landlord/owner assumes no responsibility and accepts no liability for any accidents.

Additional Support

What Should I Do If I Have a Problem During My Stay?

If you encounter any issues, please first consult the property’s house manual for troubleshooting tips. If the problem persists, contact your host or property manager immediately. Should the issue remain unresolved, notify us right away so we can work with the property owner to resolve the matter promptly.

We want you to have a great stay! If you encounter any issues with the property, please let us know within 24 hours of your arrival so we can address them as quickly as possible. If you’re not fully satisfied with the solution, feel free to reach out to Azur Pavillon by phone or email—we’re here to help and will work with the property owner to find a resolution.

For formal complaints, you’re welcome to submit your concerns in writing within two weeks after your stay.

Contact Us

If you have further questions or need personalized assistance with your booking, please do not hesitate to contact us directly:

For more detailed information on our booking and payment process, please refer to our full Terms and Conditions.

Enjoy your stay on the beautiful Côte d’Azur with Azur Pavillon – your gateway to the best holiday apartments, houses, and villas in Southern France!